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Brunott Juwelier logo

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Order, Shipping & Returns

Get all the details on placing orders, shipping options, and our return policy at Brunott Jeweler. Learn how to track your order, initiate a return, and explore our shipping rates and delivery times.

What is your shipping policy?

Our standard shipping time for the Netherlands, Belgium, Germany, France, Italy, and Spain is 3 to 5 business days. Shipping costs, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on you

Which payment methods do you accept?

Paying for your order at Brunott.nl can be done in various ways. To ensure that transactions go smoothly, we work closely with PAY, the best Payment Service Provider in the Netherlands. It’s easy as pie, if we do say so ourselves. We accept the follo

Do you offer refunds or exchanges?

Yes, there is an option for a refund or exchange within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. You can manage your return or exchange via y

How do I cancel my order?

You have the option to cancel your order through your confirmation email or via your account page. You can also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message.

What if my package gets lost or arrives damaged?

Lost PackagesAt Brunott Jeweler, we strive to ensure that every order reaches you in perfect condition. If your order has been lost during transit, please contact our customer service team at [email protected] with your order number and all relevant

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

How do I make a return?

Returns must be initiated within 30 days of receiving your order.Items must be unused and in their original packaging. Return by MailYou can easily initiate your return through your account page or our return portal. Returns that are not registered i