What if my package gets lost or arrives damaged?Updated 5 months ago

Lost Packages
At Brunott Jeweler, we strive to ensure that every order reaches you in perfect condition. If your order has been lost during transit, please contact our customer service team at [email protected] with your order number and all relevant details.

Damaged Packages
We understand the disappointment of receiving a damaged package. In such cases, we kindly ask you to report this to our customer service team at [email protected] within 24 hours of receiving your order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or refund.